RE: [rp-ml] guidance seeked.......

From: Stanley Lechtzin (
Date: Tue Sep 25 2007 - 07:59:41 EEST

I have to agree, service is the key to successful 3D printing! From
stories like this, I must consider us fortunate to have an attentive
service provider for our Z406 that continues to perform well for us
after many years of heavy duty classroom use. In the early years the
service techs would come to us from the ZCorp headquarters in Mass.
Now our local people are just a phone call away and they really do
try to keep me happy. My only complaint is the cost of the annual
service contract. It is not easy to justify $8000 a year to the
budget gods. I hope that ZCorp will find a way to help the non profit
educational users keep our machines running without our having to
wipe out our budgets.

At 10:49 AM 9/24/2007, you wrote:
>Damn! This is the kind of stories we used to hear about 3D Systems
>and DTM. Maybe this is the reason this industry has grown at an
>inconceivably glacial rate for the last two decades? I wonder, does
>anybody know what Apple's service was like when they first hit the
>market with their computer in the 1970s? I know when IBM did it,
>their PC was backed by the most incredible service organization in
>the world, and that helped give people the confidence to jump in.
>Marshall Burns
>(a site where the data are horribly out of date, but hopefully the
>ideas are not)

Prof. Stanley Lechtzin
Area Head
Temple University, Tyler School of Art
7725 Penrose Ave.
Elkins Park, PA 19027

phone: 215-782-2863
fax: 215-635-2861
M/J/C-C web site
Online CAD/CAM I Course

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