How do you measure the performance of your RP operation?
I don't mean how do you determine if your business is successful --
that's easy to tell by looking at the balance sheet. So what are the
measurable indications of a well run shop?
If we just count the number of parts that cycle through, we would have
to allow for the amount of work that comes in, which is more a measure
of the sales staff's performance. (or our ability to take on only
small, easy parts)
If on-time delivery is the measure, then it requires turning away work
with unreasonable due dates and possibly not maximizing the throughput
potential of the equipment. These are not options where I work.
Would the number of restarts be a good indication? If parts are
scrapped because of poor setup it would be a indication of the
operator's ability. Any other ideas?
Hughes Space and Communications
Los Angeles California
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