Re: [rp-ml] Z-Corp Support from ICT in Hong Kong

Chuck, Fellow RPers, Fabbers, etc...

Our experience with Z-Corp has been Excellent. I really cant say enough
about thier support and service.
They have been very, very responsive over the last 5 years - consistantly.

Jim Pike
Weir Services

On 2/15/06, Charles Stapleton <chuck@churtle.com> wrote:
>
> Hello fellow RPers,
>
>
>
> I was wondering if anyone has worked with ICT in Hong Kong for a support
> contract on Z-Corp printers, ours is a 510, but I would like to hear about
> any experiences.
>
>
>
> When our rep in China called them they were unwilling to help him find out
> who he should talk to and was told that they were too busy to come out and
> look at our machine.
>
>
>
> Z-Corp's support in the US is probably one of the worst I've ever worked
> with, but I'm wondering if their support overseas will be similar.
>
>
>
> My company is very hesitant to pay a lump sum to ICT for a year of support
> and would much rather pay quarterly to ensure they will live up to their
> contract. We don't want to hear "we're too busy" when our machine goes
> down.
>
>
>
> Any comments about ICT or Z-Corp support in China would be greatly
> appreciated.
>
>
>
> Regards,
>
>
>
> Chuck Stapleton
>
Received on Mon Feb 20 18:53:50 2006