Marshall and all,
I raised this issue with one of the 3D Sales Manager recently. I was
advised that they were restricted from participating in the rp-ml other than
monitoring. The reason offered related to not wanting to be preceived as a
typical vendor wanting to use the forum for sales purposes. But I agree
that someone from technical services should offer input, solutions or
something to the SLA250 operators upgrading to Lightyear. If it were me, I
would contact Mark Abshire at 3D. I know he helped out with the software's
development and as many of you know, he was a long-time SLA user before
joining 3D.
Ron Jones
-----Original Message-----
From: Marshall Burns <Marshall@Ennex.com>
To: KDenton@williams-int.com <KDenton@williams-int.com>;
Roger.Spielman@West.Boeing.com <Roger.Spielman@West.Boeing.com>;
rp-ml@bart.lpt.fi <rp-ml@bart.lpt.fi>; ATiburon@aol.com <ATiburon@aol.com>
Date: Thursday, September 16, 1999 3:49 PM
Subject: Re: light year work around
>>Roger,
>>Don't be fooled DTM is not different then 3D Systems, Sanders or any other
>>RP manufacturer!
>>Karl
>
>
>Karl,
>
> Are you referring to the dispute that DTM got into with some users who
>wanted to experiment with their own powders in their Sinterstation, or has
>there been some other problem you're referring to about DTM? What sort of
>problems have users had with Sanders?
>
> I must say, by the way, that I find it surprising that the vendors
allow
>all kinds of complaints to be aired here without stepping in to offer
>answers and assurances that they are on top of things. I know that at least
>several of the vendors are monitoring this forum, but it seems strange that
>they would not want to show their customers (a fair proportion of whom are
>reading this list) that they care and that they know the technical issues
>surrounding their own products. Sanders is the only fabber vendor that
>regularly participates in the RP-ML, through Al Hastbacka. But Z (I think
it
>was Tom Clay) once chimed in with a very helpful answer to a customer's
>complaint. That is good customer service, and it makes for a healthy
>industry.
>
> With our industry in the sorry financial state that it is, it would be
>nice if more of the vendors showed some interest in serving their
customers!
>
>Best regards,
>Marshall Burns
>
>Marshall@Ennex.com
>Ennex Corporation, Los Angeles, USA, (310) 824-8700
>www.Ennex.com
>
>
>
>For more information about the rp-ml, see http://ltk.hut.fi/rp-ml/
>
For more information about the rp-ml, see http://ltk.hut.fi/rp-ml/
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